Shipping & Returns

SHIPPING

All Mestengo Performance Components orders are delivered during business hours.

If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items carriers can advise morning or afternoon for delivery.

We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse or consolidation of multiple orders. We may consolidate multiple items in one order.

Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.

Depending on the size of the items in your order, we utilise the following shipping and delivery methods:

SMALL ITEMS

Many lightweight items can be shipped via Australia Post. As soon as your item has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will require a signature upon delivery. If you are not at home at the time of delivery a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).

MEDIUM SIZED ITEMS

For medium sized items such as wheels or some carbon fibre/fibreglass items that cannot be shipped via Australia Post, we will send them through one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange a suitable delivery time. However, once your items have left the warehouse, you will be able to track their journey online.

Please note that delivery dates shown on the carriers’ websites are only estimates and we cannot take any liability for late deliveries.

Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing wheels or carbon fibre/fibreglass items.

Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. Due to security and liability restriction of our carriers, the customer is responsible for bringing any of such merchandise into their home, so we recommend that you have someone available to help you carry the items into your home.

If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, Mestengo Performance Components reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).

BULKY AND LARGE ITEMS

Large items such as bonnets and front fascias are mostly shipped using a two men delivery service. Once your order has left the warehouse you will be notified via email.

Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best.

Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box.

Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss or subsequent damage to the goods.

In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, island deliveries, etc.), Mestengo Performance Components reserves the right to cancel an order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.

SHIPPING CHARGES

After selecting your items and adding them to the cart, you can calculate a shipping estimate by entering your postcode on the checkout page. The final postage cost for your order can be viewed during checkout and may change depending on additional items that you have added to your cart.

RETURNS

In the unlikely event that your item arrives damaged or faulty, please notify Mestengo Performance Components via email at info@mestengo.com.au within 30 days of receiving the item for a replacement (if available), credit or a refund. Upon receipt of your email our Customer Care Team will contact you to assist with organising the return of the item.

You may be required to send us images of the damage for further assessment. Mestengo Performance Components will give you the option to arrange a replacement for part/whole of the item, or provide you with a credit or a refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our Customer Care Team (you may be responsible for any associate expenses if you do so).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

We do not accept returns for a change of mind.

REFUND

Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for shipping the items to you, if that is the option that you have chosen. In the case of large items, we will also deduct the return shipping cost from the amount that you paid.